You Only Get One Chance To Make A First Impression – The Intake Process

Here is an abbreviated role play of an initial intake. Pay close attention to:

  • Rapport building – what techniques is the clinician using to join with the client?
  • Confidentiality & exceptions – done before any disclosure takes place
  • Framing the intake process – the “why” behind all the questions
  • Presenting issue, duration, intensity, triggers and desired future state

Interpreters:

  • Imagine you are in this situation. How would you positively contribute to the rapport building without stepping out of your role?
  • In what ways might you detract from it, unintentionally?
  • What vocabulary and/or concepts might present a challenge?
  • How would you render the message in a linguistically and culturally accurate way?

 

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